Compare the same job
For planned repairs, get two or three written estimates. Compare scope and exclusions, not just the total. Emergency stabilization and a full rebuild are different purchasing decisions; ask what the first authorization commits you to.
- Relevant experience: ask for references from jobs involving your kind of damage, especially sewage or mold.
- Accountability: identify the company, onsite lead, subcontractors and person who approves changes.
- Scope: identify source repair, removal, drying, contents handling and rebuilding separately.
- Price: request itemized charges, equipment rates, estimated duration and a process for approving added work.
Certification is one check, not the whole check
An IICRC firm credential and an individual technician credential are different. The issuer’s firm application requires at least one active certified technician and current liability insurance. Ask who will supervise your job and what relevant certification they hold.
Separately verify any license or registration required for the work in your jurisdiction, and request current proof of liability insurance and workers’ compensation coverage. EPA does not certify flood-cleanup contractors. A certification logo is not a substitute for these checks.
Questions before you sign
Ask for clear written answers before authorizing work.
- What work starts now, and what is excluded? Who fixes the water source?
- Who handles permits, subcontractors and any later reconstruction?
- What is the price or pricing method, payment schedule and process for added charges?
- What photographs, moisture records, invoices and completion report will I receive?
- Can I have the complete contract, cancellation terms and any warranties before signing?
Pressure is a warning sign
Read the entire contract and keep a copy. It should name the contractor and specify scope, timing, price and payment terms, with no blanks. Be wary of sign-now discounts, full payment upfront or demands to sign over an insurance check. Keep receipts and do not make final payment before agreed work is complete and satisfactory.
Frequently asked questions
Is the lowest quote the best choice?
Not necessarily. A cheaper quote may omit disposal, contents work, rebuilding or other necessary tasks. Ask each contractor to explain material scope and price differences before comparing totals.
Does an IICRC badge mean every worker is certified?
No. Ask whether the claim refers to the firm or a particular technician, verify the credential with its issuer and identify the qualified person responsible for your project.
Can a contractor guarantee my insurer will pay?
Do not rely on that promise. Confirm coverage and claims requirements directly with your insurer, and read what your contract says you owe if payment is delayed or denied.